The promptness in scheduling my vehicle for a routine maintenance. The explanation regarding the need for additional maintenance on my vehicle.
I recently just got my car back after getting some paint work done here at Mel Grata's body shop. It looks awesome. I had to have it redone by Mel Grata's because of a well big name dealership in New Castle still couldn't get it right after numerous tries. It was literally a nightmare dealing with the headache I went through with that other dealerships body shop. Mel Grata's had the car once and got it right the first time. It looks good. Anybody needing any kind of body work or a vehicle for that matter, I highly recommend Mel Grata.
They have been great too work with. Honest, thorough, reliable and did I say friendly too? Worth the drive from our home an hour away. We love our RAV4 Limited.
The customer waiting "lounge" was great. They make every experience a pleasant one. From your first step through the door to driving away in a washed car, the entire organization is of the highest standards.
Smooth, efficient and no problems. Service department took us immediately and we didn't have to wait long to get our car back.
Wasn't scheduled for an oil change but wanted it done before I took at trip and they were able to get it done the same day.
I was told they were running behind but would fix my car as soon as possible. The delay was short and I was told about my problem and how to prevent it from happening again.
I highly recommend Mel Grata! - Your staff was very pleasant; your waiting room is very comfortable, and it's awesome that we get a car wash
Mel Grata's is the best! - Everyone is friendly and they make you feel at home. I've been dealing at Mel Grata for 13 years and I've never had a bad experience.
Heidi is excellent and works to get the vehicle in quickly. Body shop did a professional job replacing the windshield
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